Returns Process

We carefully inspect all orders twice before dispatch. Any claims of faulty items will be thoroughly examined for tampering or damage.

To return your item, generate a Royal Mail return label (UK only): kindly note that £2.99 will be deducted from your order amount when the refund is processed.

Click this link: tinyurl.com/SaleLabReturns OR Scan the below QR code

Once you have created your return label, drop off your parcel at your nearest Post Office.

Important: The QR code alone is not a returns label and cannot be scanned at the Post Office. You can track your return via royalmail.com/track-your-item.

Returns Policy

• Timeframe: You have 28 days from the date you received your order to return an item.
• Faulty Items: You must notify us of any faults within 14 days of receiving your order.
• Items must be unworn, unused, and in their original packaging with tags attached.
• If an item is returned damaged, worn, or in an unsuitable condition, we cannot issue a refund and may return the item to you at your expense.

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

• Pierced jewellery
• Underwear (incl. thermals)
• Swimwear if the hygiene seal is removed
• Opened or used Face & Body products

Refund Process

• Once we receive your return, we will inspect it and notify you of its status.
• If approved, refunds are processed within 5-7 business days and credited to your original payment method.
• Your bank may take up to 14 days to process the refund.

Customer Responsibilities

• Return shipping: You are responsible for your return until it reaches us. Ensure you package items securely and obtain proof of postage.
• Incorrect Returns: If an item is returned by mistake, we may ask you to cover the delivery cost for its return to you.

Exchanges

We do not offer direct exchanges. Please return your item for a refund and place a new order.

In-Store Returns

• Items purchased in-store must be returned to the store.
• Refunds will be credited to the original payment method. Card refunds may take 4-14 working days to process via Square and your bank.

International Returns

• Contact customerservices@salelab.co.uk to arrange an international return.
• International return shipping costs are not covered by Sale Lab.

Fair Use Policy

To prevent misuse of our returns policy, we may deactivate accounts showing unusual return patterns, including:

• Excessive returns beyond reasonable use.
• Returning items after extended wear.
• Returning items that do not match the original order.

If your account is deactivated, contact customerservices@salelab.co.uk to discuss your return options.

Damaged or Incorrect Items

Inspect your order upon arrival. If an item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue promptly.

Contact Us

For any return inquiries, email us at customerservices@salelab.co.uk.

This policy does not affect your statutory rights.