Returns Process

We carefully inspect all orders twice before dispatch. Any claims of faulty items will be thoroughly examined for tampering or damage.

To return your item, generate a Royal Mail return label (UK only): kindly note that £2.99 will be deducted from your order amount when the refund is processed.

Please ensure that your shipping address is entered correctly at checkout. We are charged for parcels that are returned to us due to incorrect or incomplete address details. If an item is returned to us for this reason and you choose not to have it re-shipped, you will be liable for the return cost, which will be deducted from your refund.

Additionally, if you have requested a reshipment and then refuse delivery, or if you have ordered and refused delivery, you will be charged both the reshipping fee and the return-to-sender fee. These charges will be deducted from your refund accordingly.

Click this link: Salelab - Returns System OR Scan the below QR code

Once you have created your return label, drop off your parcel at your nearest Post Office.

Important: The QR code alone is not a returns label and cannot be scanned at the Post Office. You can track your return via royalmail.com/track-your-item.

Returns Policy

• Timeframe: You have 28 days from the date you received your order to return an item.
• Faulty Items: You must notify us of any faults within 14 days of receiving your order.
• Items must be unworn, unused, and in their original packaging with tags attached.
• If an item is returned damaged, worn, or in an unsuitable condition, we cannot issue a refund and may return the item to you at your expense.

• Please ensure all returned items are placed inside a parcel bag or box for return. If a returns label or sticker is applied directly to the product packaging (e.g. on a shoe box or item bag), we will be unable to resell the item, and no refund will be issued

• reserve the right to refuse orders or limit returns in the case of excessive or suspicious behaviour

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

• Pierced jewellery
• Underwear (incl. thermals)
• Swimwear if the hygiene seal is removed
• Opened or used Face & Body products

Refund Process

• Once we receive your return which can be confirmed by checking the tracking, it can take up to 10 working days to inspect it and notify you of its status.
• If approved, refunds are processed within 5 business days and credited to your original payment method.
• Your bank may take up to 14 days to process the refund.

Customer Responsibilities

• Return shipping: You are responsible for your return until it reaches us. Ensure you package items securely and obtain proof of postage.
• Incorrect Returns: If an item is returned by mistake, we may ask you to cover the delivery cost for its return to you.

Exchanges

We do not offer direct exchanges. Please return your item for a refund and place a new order.

Fair Use Policy

To prevent misuse of our returns policy, we may deactivate accounts showing unusual return patterns, including:

• Excessive returns.
• Returning items after extended wear.
• Returning items that do not match the original order.

If your account is deactivated, contact customerservices@salelab.co.uk to discuss your return options.

Damaged or Incorrect Items

Inspect your order upon arrival. If an item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue promptly.

Contact Us

For any return inquiries, email us at customerservices@salelab.co.uk.

This policy does not affect your statutory rights.